Home / Business Apps / ezMobile - Remote Support on Windows Pc

ezMobile - Remote Support on Windows Pc

Developed By: midassoft

License: Free

Rating: 5,0/5 - 1 votes

Last Updated: April 21, 2024

Compatible with Windows 10/11 PC & Laptop

App Details

Version	1.7.0
Size	14.4 MB
Release Date	September 23, 24
Category	Business Apps
App Permissions: Allows applications to open network sockets. [see more (12)]
What's New: Minor bug fix. [see more]
Description from Developer: ezHelp's Mobile Support - ezMobile' is a mobile support solution that allows customer support representatives to share their screen with customers' Android devices and... [read more]

App preview ([see all 6 screenshots])

About this app

On this page you can download ezMobile - Remote Support and install on Windows PC. ezMobile - Remote Support is free Business app, developed by midassoft. Latest version of ezMobile - Remote Support is 1.7.0, was released on 2024-09-23 (updated on 2024-04-21). Estimated number of the downloads is more than 5,000. Overall rating of ezMobile - Remote Support is 5,0. Generally most of the top apps on Android Store have rating of 4+. This app had been rated by 1 users, 1 users had rated it 5*, 1 users had rated it 1*.

How to install ezMobile - Remote Support on Windows?

Instruction on how to install ezMobile - Remote Support on Windows 10 Windows 11 PC & Laptop

In this post, I am going to show you how to install ezMobile - Remote Support on Windows PC by using Android App Player such as BlueStacks, LDPlayer, Nox, KOPlayer, ...

Before you start, you will need to download the APK/XAPK installer file, you can find download button on top of this page. Save it to easy-to-find location.

[Note] You can also download older versions of this app on bottom of this page.

Below you will find a detailed step-by-step guide, but I want to give you a fast overview of how it works. All you need is an emulator that will emulate an Android device on your Windows PC and then you can install applications and use it - you see you're playing it on Android, but this runs not on a smartphone or tablet, it runs on a PC.

If this doesn't work on your PC, or you cannot install, comment here and we will help you!

Install using BlueStacks
Install using NoxPlayer

Step By Step Guide To Install ezMobile - Remote Support using BlueStacks

Download and Install BlueStacks at: https://www.bluestacks.com. The installation procedure is quite simple. After successful installation, open the Bluestacks emulator. It may take some time to load the Bluestacks app initially. Once it is opened, you should be able to see the Home screen of Bluestacks.
Open the APK/XAPK file: Double-click the APK/XAPK file to launch BlueStacks and install the application. If your APK/XAPK file doesn't automatically open BlueStacks, right-click on it and select Open with... Browse to the BlueStacks. You can also drag-and-drop the APK/XAPK file onto the BlueStacks home screen
Once installed, click "ezMobile - Remote Support" icon on the home screen to start using, it'll work like a charm :D

[Note 1] For better performance and compatibility, choose BlueStacks 5 Nougat 64-bit read more

[Note 2] about Bluetooth: At the moment, support for Bluetooth is not available on BlueStacks. Hence, apps that require control of Bluetooth may not work on BlueStacks.

How to install ezMobile - Remote Support on Windows PC using NoxPlayer

Download & Install NoxPlayer at: https://www.bignox.com. The installation is easy to carry out.
Drag the APK/XAPK file to the NoxPlayer interface and drop it to install
The installation process will take place quickly. After successful installation, you can find "ezMobile - Remote Support" on the home screen of NoxPlayer, just click to open it.

Discussion

(*) is required

Download older versions

Other versions available: 1.7.0 , 1.5.0.

Download ezMobile - Remote Support 1.7.0 on Windows PC – 14.4 MB

Download ezMobile - Remote Support 1.5.0 on Windows PC – 11.8 MB

ezHelp's Mobile Support - ezMobile' is a mobile support solution that allows customer support representatives to share their screen with customers' Android devices and resolve issues on Android devices in real-time.
With ezMobile, you can always be there to support your customers' Android devices. Start your mobile remote support service with ezMobile now.

* For Samsung, LG, and SONY Android device users, please install the manufacturer's dedicated application.

[Main Features]

1. Screen Sharing
-Customer support representatives can screen-share your mobile device screen in real-time to resolve issues.

2. Live Chat
-Allows users and support representatives to chat in real time.

3. file transfer
- Users and support agents can transfer files in both directions.
(However, the customer's device can only access the download folder - comply with Android policy)

4. Drawing
- The customer support representative can use the drawing tool to display a picture on the user's device screen.

[How to use]
Step1. Install and run 'ezMobile' from Google Play.
Step2. Enter the access code (6 digits) provided by the representative and touch the OK button.
Step3. The representative will perform mobile support.
Step4. End the support service.

Access Permissions
Phone - Used to show phone status and application list, etc.
Storage - Used to transfer files
Screenshot - to share screenshots with the agent
Location - to get network-based location information.

=== === AccessibilityService API Usage Notice ===
'ezMobile-Remote Support' uses the AccessibilityService API as a way to support the interaction between a device with EZMobile installed and a customer support representative for the functions specified in the following items.
AccessibilityService API is used to support the interaction between a customer support representative and a device with ezMobile installed for the functions specified in the following items.

If a customer cannot understand and use the app's services normally, or cannot utilize the app's touch normally due to a disability, etc.
It is used for the role of performing the touch of the representative after the customer's consent.

'ezMobile-Remote Support' does not collect any personal information other than for the purpose of the above functions using the Accessibility Service API.

* Homepage and customer support
Homepage : https://www.ezhelp.co.kr
Customer Support : 1544-1405
(Weekdays: 10 am ~ 6 pm, closed on Saturdays, Sundays, and holidays)

Minor bug fix.

Allows applications to open network sockets.
Allows an application to call killBackgroundProcesses(String].
Allows an application to request deleting packages.
Allows an app to create windows using the type TYPE_APPLICATION_OVERLAY, shown on top of all other apps.
Allows an application to collect component usage statistics
Declaring the permission implies intention to use the API and the user of the device can grant permission through the Settings application.
Allows applications to access information about networks.
Allows read only access to phone state, including the phone number of the device, current cellular network information, the status of any ongoing calls, and a list of any PhoneAccounts registered on the device.
Allows applications to access information about Wi-Fi networks.
Allows an app to access precise location.
Allows an app to access approximate location.
Allows using PowerManager WakeLocks to keep processor from sleeping or screen from dimming.