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Remote Assistant on Windows Pc

Developed By: Unify Software and Solutions GmbH & Co. KG

License: Free

Rating: 5,0/5 - 1 votes

Last Updated: April 17, 2024

Download on Windows PC

Compatible with Windows 10/11 PC & Laptop

App Details

Version 2.11
Size 504.9 KB
Release Date November 15, 24
Category Business Apps

App Permissions:
Allows applications to open network sockets. [see more (2)]

What's New:
New icons for agent routing state. [see more]

Description from Developer:
Contact centers are increasingly looking to implement a mobile workforce. They want their agents to be able to log in from their phone and interact with customers from wherever the... [read more]

App preview ([see all 5 screenshots])

App preview

About this app

On this page you can download Remote Assistant and install on Windows PC. Remote Assistant is free Business app, developed by Unify Software and Solutions GmbH & Co. KG. Latest version of Remote Assistant is 2.11, was released on 2024-11-15 (updated on 2024-04-17). Estimated number of the downloads is more than 1,000. Overall rating of Remote Assistant is 5,0. Generally most of the top apps on Android Store have rating of 4+. This app had been rated by 1 users, 1 users had rated it 5*, 1 users had rated it 1*.

How to install Remote Assistant on Windows?

Instruction on how to install Remote Assistant on Windows 10 Windows 11 PC & Laptop

In this post, I am going to show you how to install Remote Assistant on Windows PC by using Android App Player such as BlueStacks, LDPlayer, Nox, KOPlayer, ...

Before you start, you will need to download the APK/XAPK installer file, you can find download button on top of this page. Save it to easy-to-find location.

[Note] You can also download older versions of this app on bottom of this page.

Below you will find a detailed step-by-step guide, but I want to give you a fast overview of how it works. All you need is an emulator that will emulate an Android device on your Windows PC and then you can install applications and use it - you see you're playing it on Android, but this runs not on a smartphone or tablet, it runs on a PC.

If this doesn't work on your PC, or you cannot install, comment here and we will help you!

Step By Step Guide To Install Remote Assistant using BlueStacks

  1. Download and Install BlueStacks at: https://www.bluestacks.com. The installation procedure is quite simple. After successful installation, open the Bluestacks emulator. It may take some time to load the Bluestacks app initially. Once it is opened, you should be able to see the Home screen of Bluestacks.
  2. Open the APK/XAPK file: Double-click the APK/XAPK file to launch BlueStacks and install the application. If your APK/XAPK file doesn't automatically open BlueStacks, right-click on it and select Open with... Browse to the BlueStacks. You can also drag-and-drop the APK/XAPK file onto the BlueStacks home screen
  3. Once installed, click "Remote Assistant" icon on the home screen to start using, it'll work like a charm :D

[Note 1] For better performance and compatibility, choose BlueStacks 5 Nougat 64-bit read more

[Note 2] about Bluetooth: At the moment, support for Bluetooth is not available on BlueStacks. Hence, apps that require control of Bluetooth may not work on BlueStacks.

How to install Remote Assistant on Windows PC using NoxPlayer

  1. Download & Install NoxPlayer at: https://www.bignox.com. The installation is easy to carry out.
  2. Drag the APK/XAPK file to the NoxPlayer interface and drop it to install
  3. The installation process will take place quickly. After successful installation, you can find "Remote Assistant" on the home screen of NoxPlayer, just click to open it.

Discussion

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Contact centers are increasingly looking to implement a mobile workforce. They want their agents to be able to log in from their phone and interact with customers from wherever they may be.
Enter OpenScape Contact Center Remote Assistant.
OpenScape Contact Center Remote Assistant provides agents with a new way to work – from anywhere.
What you can do:
- Set the phone you want to receive incoming OpenScape Contact Center calls on (mobile, smartphone, office, home, etc.)
- Change your routing status (e.g. from unavailable to available)
- View detailed contact information on incoming calls like source, target, queue, etc.
- View the real-time status of your fellow agents
- Access queue statistics like the number of contacts in queue, queue availability, service level, abandon rate, and more

Note: This App is designed to work with OpenScape Contact Center and requires additional software to enable. For further information on enabling the app, please contact your local Unify Account Manager
New icons for agent routing state.
Allows applications to open network sockets.
Allows an application to initiate a phone call without going through the Dialer user interface for the user to confirm the call.