Apptivo Help Desk on Windows Pc
Developed By: Apptivo
License: Free
Rating: 5,0/5 - 3 votes
Last Updated: December 24, 2023
App Details
| Version |
6.0.3 |
| Size |
9.6 MB |
| Release Date |
June 25, 24 |
| Category |
Business Apps |
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App Permissions:
Allows applications to open network sockets. [see more (20)]
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What's New:
* Bug fixes. [see more]
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Description from Developer:
Help Desk app manages all problems or issues that your customer incurs. You are able to document the details of their customer problem. Sometimes customers feature requests are als... [read more]
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About this app
On this page you can download Apptivo Help Desk and install on Windows PC. Apptivo Help Desk is free Business app, developed by Apptivo. Latest version of Apptivo Help Desk is 6.0.3, was released on 2024-06-25 (updated on 2023-12-24). Estimated number of the downloads is more than 100. Overall rating of Apptivo Help Desk is 5,0. Generally most of the top apps on Android Store have rating of 4+. This app had been rated by 3 users, 3 users had rated it 5*, 1 users had rated it 1*.
How to install Apptivo Help Desk on Windows?
Instruction on how to install Apptivo Help Desk on Windows 10 Windows 11 PC & Laptop
In this post, I am going to show you how to install Apptivo Help Desk on Windows PC by using Android App Player such as BlueStacks, LDPlayer, Nox, KOPlayer, ...
Before you start, you will need to download the APK/XAPK installer file, you can find download button on top of this page. Save it to easy-to-find location.
[Note] You can also download older versions of this app on bottom of this page.
Below you will find a detailed step-by-step guide, but I want to give you a fast overview of how it works. All you need is an emulator that will emulate an Android device on your Windows PC and then you can install applications and use it - you see you're playing it on Android, but this runs not on a smartphone or tablet, it runs on a PC.
If this doesn't work on your PC, or you cannot install, comment here and we will help you!
Step By Step Guide To Install Apptivo Help Desk using BlueStacks
- Download and Install BlueStacks at: https://www.bluestacks.com. The installation procedure is quite simple. After successful installation, open the Bluestacks emulator. It may take some time to load the Bluestacks app initially. Once it is opened, you should be able to see the Home screen of Bluestacks.
- Open the APK/XAPK file: Double-click the APK/XAPK file to launch BlueStacks and install the application. If your APK/XAPK file doesn't automatically open BlueStacks, right-click on it and select Open with... Browse to the BlueStacks. You can also drag-and-drop the APK/XAPK file onto the BlueStacks home screen
- Once installed, click "Apptivo Help Desk" icon on the home screen to start using, it'll work like a charm :D
[Note 1] For better performance and compatibility, choose BlueStacks 5 Nougat 64-bit read more
[Note 2] about Bluetooth: At the moment, support for Bluetooth is not available on BlueStacks. Hence, apps that require control of Bluetooth may not work on BlueStacks.
How to install Apptivo Help Desk on Windows PC using NoxPlayer
- Download & Install NoxPlayer at: https://www.bignox.com. The installation is easy to carry out.
- Drag the APK/XAPK file to the NoxPlayer interface and drop it to install
- The installation process will take place quickly. After successful installation, you can find "Apptivo Help Desk" on the home screen of NoxPlayer, just click to open it.
Discussion
(*) is required
Help Desk app manages all problems or issues that your customer incurs. You are able to document the details of their customer problem. Sometimes customers feature requests are also logged here for developing future product or service enhancements.
SLA – Service level agreement
Service level agreement is a service contract where the service is formally defined. You can define your own SLA’s by customizing help desk settings. SLA also allows you create events for the customer cases. This also helps employee to follow up customers with workflow rules.
New features:
Quick Create
Entering data in the creation page
Add Message Templates
Custom Views
Newsfeed (Related Activities)
Easy navigation to recent cases
Access Left panel views
Add SLA
Associate Help Desk with Other Records,
Capture cases from Email
Generate reports to keep track of records.
Help Desk
Create Help desk:
Help desk is used to organize and prioritize tickets from the customers and they are easy to create, customize and deploy.
Entering data in the creation page
Create cases when your customers are coming up their queries or enhancement request. Enter and explain the detail about the customers and cases.
Add Message Templates
Apptivo proffers the Email Templates to send one email to multiple customers. In make use of email template rather than having to type the same content every time a new customer signs up.
Custom View
This allows you to select the preferred fields for viewing cases information. You can customize the views by web.
News Feed
In Apptivo, News feed helps you to keep track of all changes done in the records as well as email send, notes added, et al.
Easy Navigation to Recent Case
Apptivo saves time to accessing the records by making a easy movement between records.
Add SLA
SLA is an agreement that defines the level of service that can be expected to the customer. You can create escalation criteria with the procedure. SLAs are applied automatically to tickets that match the defined parameters.
Capture Cases from Email
Apptivo enables you to handle all your incoming cases using email and you can assign, escalate and close easily.
Associate with Other Records
In this App, you can associate with other records such us add a new notes, tasks, Events, attachments, and documents. Here, you can view completed events, tasks, documents, attachments for the particular employee.
* Bug fixes.
Allows applications to open network sockets.
Allows applications to access information about networks.
Allows an application to write to external storage.
Allows an application to read from external storage.
Allows using PowerManager WakeLocks to keep processor from sleeping or screen from dimming.
Allows read only access to phone state, including the phone number of the device, current cellular network information, the status of any ongoing calls, and a list of any PhoneAccounts registered on the device.
Allows an application to read the user's call log.
Allows an application to read the user's contacts data.
Allows access to the list of accounts in the Accounts Service.
Allows an application to see the number being dialed during an outgoing call with the option to redirect the call to a different number or abort the call altogether.
Allows an application to read SMS messages.
Allows an application to send SMS messages.
Allows an application to receive SMS messages.
Allows an application to write the user's calendar data.
Allows an application to read the user's calendar data.
Allows an application to read or write the system settings.
Allows an application to write the user's contacts data.
Allows applications to read the sync stats.
Allows applications to read the sync settings.
Allows applications to write the sync settings.
