Astea Mobile on Windows Pc

Astea Mobile works with Alliance and FieldCentrix solutions, replacing paper-intensive, manual field service processes with standardized, automated and streamlined operations. Global mobile workforces are empowered with wireless access to the real-time information they need — when and where they need it — to eliminate inefficiency, enhance customer service and improve service margins and contract profitability. As work orders are scheduled the correct field engineer is notified via his or her wired or wireless device. Service technicians are armed with all the information they need to complete a service or maintenance job.

Work orders are sent wirelessly from the office and include customer account and job site information, equipment history and contract and warranty data — onsite, at the press of a button. Technicians have the ability to capture and submit service ticket information without the need for paperwork or for re-keying into the back office system. Service technicians can review and accept assigned jobs on their mobile devices as well, increasing productivity and accelerating call response.

Astea Mobile also allows technicians to manage their own schedules in the field while keeping the home office updated in real time. The solution also supports complete parts management from the field technician’s standpoint. It allows them to post parts used against the work order, request parts if they are not in van stock, track the technician’s van stock, receive inventory and ship parts back to the warehouse or depot for closed loop tracking of RMAs and vendor claims. Astea Mobile also provides optional real-time GPS tracking. When enabled it allows Alliance, FieldCentrix or ServiceVision back office users to view the current technician’s location for the purpose of intelligently scheduling, even while the application is in the background. This flexibility provides the office with a more accurate reflection of schedules, job scope and resources, enabling the operation to reduce the travel time and distance between jobs.

The technician can perform their job, using their wireless device, even when they are out of communication range the device will perform normally and synchronize when wireless communication is resumed. Astea Mobile also enables the service technician to communicate, via instant messaging, with other engineers, corporate office, warehouse or other predefined contacts as determined by the organization. This makes it easy for the field service engineer to stay connected and make sure that he gets everything he needs to deliver outstanding service.

Benefits

•Increase Revenue from Technician Productivity
•Reduce Paperwork
•Reduction in Service Delivery Costs
•Reduction in Inventory Carrying Costs
•Reduction in Travel Costs
•Minimize SLA Penalties
•Accelerate Invoicing Process

Disclaimer: Continued use of GPS running in the background can dramatically decrease battery life.

Enable access to the Gallery/Album on Android devices running version 13 and above.
Ensure correct notification permissions request on Android devices running version 13 and above.
Resolve the app crash issue occurring upon termination and subsequent relaunch.

Allows applications to open network sockets.
Allows applications to access information about networks.
Allows using PowerManager WakeLocks to keep processor from sleeping or screen from dimming.
Allows access to the vibrator.
Allows read only access to phone state, including the phone number of the device, current cellular network information, the status of any ongoing calls, and a list of any PhoneAccounts registered on the device.
Allows an application to receive the ACTION_BOOT_COMPLETED that is broadcast after the system finishes booting.
Allows an application to read or write the system settings.
Allows applications to disable the keyguard if it is not secure.
Allows an app to access approximate location.
Allows applications to access information about Wi-Fi networks.
Allows an application to expand or collapse the status bar.
Allows an application to record audio.
Allows an application to manage access to documents, usually as part of a document picker.
Allows an app to use fingerprint hardware.
Allows an application to read the user's calendar data.
Allows an application to write the user's calendar data.
Allows an app to access precise location.
Allows an application to modify global audio settings.
Required to be able to access the camera device.