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Comstice Mobile Agent on Windows Pc

Developed By: Comstice

License: Free

Rating: 5,0/5 - 1 votes

Last Updated: April 16, 2024

Download on Windows PC

Compatible with Windows 10/11 PC & Laptop

App Details

Version 1.0.67
Size 8.9 MB
Release Date February 08, 23
Category Business Apps

App Permissions:
Allows applications to open network sockets. [see more (3)]

What's New:
Extension information is now pullable from the server [see more]

Description from Developer:
Comstice Mobile Agent App is an agent client app for Cisco UCCX and Cisco UCCE Contact Centers. It enables contact center agents to login as "Finesse Mobile Agent in call-by-c... [read more]

App preview ([see all 8 screenshots])

App preview

About this app

On this page you can download Comstice Mobile Agent and install on Windows PC. Comstice Mobile Agent is free Business app, developed by Comstice. Latest version of Comstice Mobile Agent is 1.0.67, was released on 2023-02-08 (updated on 2024-04-16). Estimated number of the downloads is more than 1,000. Overall rating of Comstice Mobile Agent is 5,0. Generally most of the top apps on Android Store have rating of 4+. This app had been rated by 1 users, 1 users had rated it 5*, 1 users had rated it 1*.

How to install Comstice Mobile Agent on Windows?

Instruction on how to install Comstice Mobile Agent on Windows 10 Windows 11 PC & Laptop

In this post, I am going to show you how to install Comstice Mobile Agent on Windows PC by using Android App Player such as BlueStacks, LDPlayer, Nox, KOPlayer, ...

Before you start, you will need to download the APK/XAPK installer file, you can find download button on top of this page. Save it to easy-to-find location.

[Note] You can also download older versions of this app on bottom of this page.

Below you will find a detailed step-by-step guide, but I want to give you a fast overview of how it works. All you need is an emulator that will emulate an Android device on your Windows PC and then you can install applications and use it - you see you're playing it on Android, but this runs not on a smartphone or tablet, it runs on a PC.

If this doesn't work on your PC, or you cannot install, comment here and we will help you!

  1. Install using BlueStacks
  2. Install using NoxPlayer

Step By Step Guide To Install Comstice Mobile Agent using BlueStacks

  1. Download and Install BlueStacks at: https://www.bluestacks.com. The installation procedure is quite simple. After successful installation, open the Bluestacks emulator. It may take some time to load the Bluestacks app initially. Once it is opened, you should be able to see the Home screen of Bluestacks.
  2. Open the APK/XAPK file: Double-click the APK/XAPK file to launch BlueStacks and install the application. If your APK/XAPK file doesn't automatically open BlueStacks, right-click on it and select Open with... Browse to the BlueStacks. You can also drag-and-drop the APK/XAPK file onto the BlueStacks home screen
  3. Once installed, click "Comstice Mobile Agent" icon on the home screen to start using, it'll work like a charm :D

[Note 1] For better performance and compatibility, choose BlueStacks 5 Nougat 64-bit read more

[Note 2] about Bluetooth: At the moment, support for Bluetooth is not available on BlueStacks. Hence, apps that require control of Bluetooth may not work on BlueStacks.

How to install Comstice Mobile Agent on Windows PC using NoxPlayer

  1. Download & Install NoxPlayer at: https://www.bignox.com. The installation is easy to carry out.
  2. Drag the APK/XAPK file to the NoxPlayer interface and drop it to install
  3. The installation process will take place quickly. After successful installation, you can find "Comstice Mobile Agent" on the home screen of NoxPlayer, just click to open it.

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Download older versions

Other versions available: 1.0.67.

Download Comstice Mobile Agent 1.0.67 on Windows PC – 8.9 MB

Comstice Mobile Agent App is an agent client app for Cisco UCCX and Cisco UCCE Contact Centers. It enables contact center agents to login as "Finesse Mobile Agent in call-by-call mode" in UCCE and Extend and Connect mode in UCCX and helps them to retrieve customer calls via mobile networks or Cisco Jabber.

Comstice Mobile Agent app works with Cisco Unified Contact Center Enterprise and Express, enables agent to change states and access customer CRM information with the built-in web browser. Once agent goes to "Ready" state, customer call is transferred to agent's mobile device via cellular networks or Cisco Jabber on their tablet device. Agent can also see the contact center call variables for the incoming call. Information such as queue name, customer account number, customer geo-location (latitude and longitude) can be sent via contact center call variables. Geo-location information helps agent to find the route to customer's location using the Mobile Agent app's Map feature, account number can be used to access customer's CRM information in the cloud.

Agent can tap on "Customers" option and access their backoffice web applications and update customer data without leaving the app.

Mobile Agent app can be used via tablets as well as the mobile phones. It can be utilized as a high availability option in Cisco UCCE environment . Comstice Location-Based Call Routing feature helps monitor agent location and route the incoming call to the nearest subject matter expert to the caller.

Demo Mode in Mobile Agent App helps users to experience the app features without the server element using dummy data.
Extension information is now pullable from the server
Allows applications to open network sockets.
Allows applications to access information about networks.
Required to be able to access the camera device.