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i-net HelpDesk Mobile on Windows Pc

Developed By: i-net software GmbH

License: Free

Rating: 5,0/5 - 1 votes

Last Updated: April 16, 2024

Download on Windows PC

Compatible with Windows 10/11 PC & Laptop

App Details

Version 3.7.1
Size 3.1 MB
Release Date December 03, 23
Category Business Apps

App Permissions:
Allows applications to open network sockets. [see more (4)]

What's New:
* Minor bug fixes [see more]

Description from Developer:
The i-net HelpDesk is the service management solution for SMEs. Suitable for internal support, an ITIL service desk or ticketing system for the external customer support.

This app... [read more]

App preview ([see all 25 screenshots])

App preview

About this app

On this page you can download i-net HelpDesk Mobile and install on Windows PC. i-net HelpDesk Mobile is free Business app, developed by i-net software GmbH. Latest version of i-net HelpDesk Mobile is 3.7.1, was released on 2023-12-03 (updated on 2024-04-16). Estimated number of the downloads is more than 1,000. Overall rating of i-net HelpDesk Mobile is 5,0. Generally most of the top apps on Android Store have rating of 4+. This app had been rated by 1 users, 1 users had rated it 5*, 1 users had rated it 1*.

How to install i-net HelpDesk Mobile on Windows?

Instruction on how to install i-net HelpDesk Mobile on Windows 10 Windows 11 PC & Laptop

In this post, I am going to show you how to install i-net HelpDesk Mobile on Windows PC by using Android App Player such as BlueStacks, LDPlayer, Nox, KOPlayer, ...

Before you start, you will need to download the APK/XAPK installer file, you can find download button on top of this page. Save it to easy-to-find location.

[Note] You can also download older versions of this app on bottom of this page.

Below you will find a detailed step-by-step guide, but I want to give you a fast overview of how it works. All you need is an emulator that will emulate an Android device on your Windows PC and then you can install applications and use it - you see you're playing it on Android, but this runs not on a smartphone or tablet, it runs on a PC.

If this doesn't work on your PC, or you cannot install, comment here and we will help you!

Step By Step Guide To Install i-net HelpDesk Mobile using BlueStacks

  1. Download and Install BlueStacks at: https://www.bluestacks.com. The installation procedure is quite simple. After successful installation, open the Bluestacks emulator. It may take some time to load the Bluestacks app initially. Once it is opened, you should be able to see the Home screen of Bluestacks.
  2. Open the APK/XAPK file: Double-click the APK/XAPK file to launch BlueStacks and install the application. If your APK/XAPK file doesn't automatically open BlueStacks, right-click on it and select Open with... Browse to the BlueStacks. You can also drag-and-drop the APK/XAPK file onto the BlueStacks home screen
  3. Once installed, click "i-net HelpDesk Mobile" icon on the home screen to start using, it'll work like a charm :D

[Note 1] For better performance and compatibility, choose BlueStacks 5 Nougat 64-bit read more

[Note 2] about Bluetooth: At the moment, support for Bluetooth is not available on BlueStacks. Hence, apps that require control of Bluetooth may not work on BlueStacks.

How to install i-net HelpDesk Mobile on Windows PC using NoxPlayer

  1. Download & Install NoxPlayer at: https://www.bignox.com. The installation is easy to carry out.
  2. Drag the APK/XAPK file to the NoxPlayer interface and drop it to install
  3. The installation process will take place quickly. After successful installation, you can find "i-net HelpDesk Mobile" on the home screen of NoxPlayer, just click to open it.

Discussion

(*) is required

The i-net HelpDesk is the service management solution for SMEs. Suitable for internal support, an ITIL service desk or ticketing system for the external customer support.

This app is specifically designed for supporters during mobile use. They can thus be directly at the customer site and view and edit orders.


MAIN FUNCTIONS

- Log in as supporter or dispatcher
- Access to requests and inquiries according to configured permissions
- Display details of the requests, including the processing steps
- Answer requests by email
- Edit requests (e.g. edit, finish, re-submit, set appointments …)
- Enable the customer to sign a processing step
- Variable view of requests (grouping, sorting)
- Create new requests
- Escalate requests to other resources
- Add, view and download attachments
- Search for requests (open and completed)


PREQUISITES

To use the mobile i-net HelpDesk you need a wireless- or internet-connection (eg via VPN) to reach your i-net HelpDesk server.

An HTTPS connection is recommended for secure access. Only valid certificates are accepted.

CHECK OUT THE I-NET HELPDESK

You can try the mobile i-net HelpDesk simple and free. We offer you a demo instance on the internet that can be selected in the app at startup.

If you want to test the i-net HelpDesk server internally, and with your data, you can download the software free as a trial version from our website www.inetsoftware.de/de/helpdesk. The trial version is limited to 60 days and has no restrictions during this period.


SUPPORT

We are always available for questions, suggestions and any problems you may encounter! You can reach us by email directly from the settings of the app.

During the 60-day trial period of the i-net HelpDesk you will also receive free telephone support.
* Minor bug fixes
Allows applications to open network sockets.
Allows applications to access information about networks.
Allows an application to read from external storage.
Allows an application to write to external storage.