Home / Business Apps / ServiceDesk Plus | On-premises on Windows Pc

ServiceDesk Plus | On-premises on Windows Pc

Developed By: ManageEngine

License: Free

Rating: 2,7/5 - 1.113 votes

Last Updated: February 19, 2025

Compatible with Windows 10/11 PC & Laptop

App Details

Version	6.0.6
Size	41.8 MB
Release Date	February 02, 25
Category	Business Apps
App Permissions: Allows applications to open network sockets. [see more (8)]
What's New: Version 6.0.6:1. Supported Task additional fields from SDP 14500.2. Sort by Due-by Date option supported in requests list.3. Fixed SD-126228: Mobile... [see more]
Description from Developer: Employees can find answers or get the services they need, anytime and from anywhere, with the mobile app powered by ServiceDesk Plus. The platform combines ITSM essentials and ITAM... [read more]

App preview ([see all 9 screenshots])

About this app

On this page you can download ServiceDesk Plus | On-premises and install on Windows PC. ServiceDesk Plus | On-premises is free Business app, developed by ManageEngine. Latest version of ServiceDesk Plus | On-premises is 6.0.6, was released on 2025-02-02 (updated on 2025-02-19). Estimated number of the downloads is more than 100,000. Overall rating of ServiceDesk Plus | On-premises is 2,7. Generally most of the top apps on Android Store have rating of 4+. This app had been rated by 1,113 users, 410 users had rated it 5*, 219 users had rated it 1*.

How to install ServiceDesk Plus | On-premises on Windows?

Instruction on how to install ServiceDesk Plus | On-premises on Windows 10 Windows 11 PC & Laptop

In this post, I am going to show you how to install ServiceDesk Plus | On-premises on Windows PC by using Android App Player such as BlueStacks, LDPlayer, Nox, KOPlayer, ...

Before you start, you will need to download the APK/XAPK installer file, you can find download button on top of this page. Save it to easy-to-find location.

[Note] You can also download older versions of this app on bottom of this page.

Below you will find a detailed step-by-step guide, but I want to give you a fast overview of how it works. All you need is an emulator that will emulate an Android device on your Windows PC and then you can install applications and use it - you see you're playing it on Android, but this runs not on a smartphone or tablet, it runs on a PC.

If this doesn't work on your PC, or you cannot install, comment here and we will help you!

Install using BlueStacks
Install using NoxPlayer

Step By Step Guide To Install ServiceDesk Plus | On-premises using BlueStacks

Download and Install BlueStacks at: https://www.bluestacks.com. The installation procedure is quite simple. After successful installation, open the Bluestacks emulator. It may take some time to load the Bluestacks app initially. Once it is opened, you should be able to see the Home screen of Bluestacks.
Open the APK/XAPK file: Double-click the APK/XAPK file to launch BlueStacks and install the application. If your APK/XAPK file doesn't automatically open BlueStacks, right-click on it and select Open with... Browse to the BlueStacks. You can also drag-and-drop the APK/XAPK file onto the BlueStacks home screen
Once installed, click "ServiceDesk Plus | On-premises" icon on the home screen to start using, it'll work like a charm :D

[Note 1] For better performance and compatibility, choose BlueStacks 5 Nougat 64-bit read more

[Note 2] about Bluetooth: At the moment, support for Bluetooth is not available on BlueStacks. Hence, apps that require control of Bluetooth may not work on BlueStacks.

How to install ServiceDesk Plus | On-premises on Windows PC using NoxPlayer

Download & Install NoxPlayer at: https://www.bignox.com. The installation is easy to carry out.
Drag the APK/XAPK file to the NoxPlayer interface and drop it to install
The installation process will take place quickly. After successful installation, you can find "ServiceDesk Plus | On-premises" on the home screen of NoxPlayer, just click to open it.

Discussion

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Download older versions

Other versions available: 6.0.6.

Download ServiceDesk Plus | On-premises 6.0.6 on Windows PC – 41.8 MB

Employees can find answers or get the services they need, anytime and from anywhere, with the mobile app powered by ServiceDesk Plus. The platform combines ITSM essentials and ITAM with enterprise service management capabilities.

Technicians can also manage requests, approvals, and tasks on the go, be it handling IT, HR, legal, or finance service desks.

Here are some of the key features available in the app:
Requests: Create, view, edit, and resolve requests. Track the status of tickets, assign technicians, and add notes.
Tasks: Break down requests into tasks, assign them, and track progress.
Attachments: Add files and images to requests for reference.
Work logs: Record time spent on requests.
Solutions: Access prerecorded solutions for common issues.
Assets: Add assets through bar code/QR code scan, view details, and gain access to remote Windows machines.
Calendar integration: View all your pending tickets as events on your mobile calendar app.
Change approval: CAB members can quickly approve change requests.

*Additional features:*
Review and approve service requests and changes from your mobile device.
Get real-time notifications on request assignments, replies, and approvals.
Chat with end users right from the app.
Create custom views and tailor the app to your preferences.

If you haven't installed ServiceDesk Plus yet, go ahead and try out the fully featured, 30-day, free trial at mnge.it/try-ITSM-now.

Note: This is not a stand-alone application. To log in, your organization must have downloaded and installed the ServiceDesk Plus app or must have an account with ServiceDesk Plus. The ServiceDesk Plus mobile app is only supported with ServiceDesk Plus On-premises version 14000 and above.

Version 6.0.6:
1. Supported Task additional fields from SDP 14500.
2. Sort by Due-by Date option supported in requests list.
3. Fixed SD-126228: Mobile application is not in sync with the field and form rules created for UDF Fields in Build 14830.

Allows applications to open network sockets.
Allows applications to access information about networks.
Required to be able to access the camera device.
Allows an application to write the user's calendar data.
Allows access to the vibrator.
Allows an app to use fingerprint hardware.
Allows using PowerManager WakeLocks to keep processor from sleeping or screen from dimming.
Allows an application to receive the ACTION_BOOT_COMPLETED that is broadcast after the system finishes booting.