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IT HelpDesk - ServiceDesk Plus on Windows Pc

Developed By: ManageEngine

License: Free

Rating: 2,7/5 - 983 votes

Last Updated: April 16, 2024

Compatible with Windows 10/11 PC & Laptop

App Details

Version	5.9.1
Size	22.5 MB
Release Date	November 27, 23
Category	Business Apps
App Permissions: Allows applications to open network sockets. [see more (7)]
What's New: V5.9.1:1. Fixed Issue SD #114720 : Unable to edit the request since "Fill mandatory fields" error was shown even after filling all the mandatory... [see more]
Description from Developer: Here's a smart way to have your IT helpdesk application at your fingertips, "literally!" ServiceDesk Plus, your IT help desk genie, is now accessible on your andro... [read more]

App preview ([see all 10 screenshots])

About this app

On this page you can download IT HelpDesk - ServiceDesk Plus and install on Windows PC. IT HelpDesk - ServiceDesk Plus is free Business app, developed by ManageEngine. Latest version of IT HelpDesk - ServiceDesk Plus is 5.9.1, was released on 2023-11-27 (updated on 2024-04-16). Estimated number of the downloads is more than 100,000. Overall rating of IT HelpDesk - ServiceDesk Plus is 2,7. Generally most of the top apps on Android Store have rating of 4+. This app had been rated by 983 users, 368 users had rated it 5*, 204 users had rated it 1*.

How to install IT HelpDesk - ServiceDesk Plus on Windows?

Instruction on how to install IT HelpDesk - ServiceDesk Plus on Windows 10 Windows 11 PC & Laptop

In this post, I am going to show you how to install IT HelpDesk - ServiceDesk Plus on Windows PC by using Android App Player such as BlueStacks, LDPlayer, Nox, KOPlayer, ...

Before you start, you will need to download the APK/XAPK installer file, you can find download button on top of this page. Save it to easy-to-find location.

[Note] You can also download older versions of this app on bottom of this page.

Below you will find a detailed step-by-step guide, but I want to give you a fast overview of how it works. All you need is an emulator that will emulate an Android device on your Windows PC and then you can install applications and use it - you see you're playing it on Android, but this runs not on a smartphone or tablet, it runs on a PC.

If this doesn't work on your PC, or you cannot install, comment here and we will help you!

Install using BlueStacks
Install using NoxPlayer

Step By Step Guide To Install IT HelpDesk - ServiceDesk Plus using BlueStacks

Download and Install BlueStacks at: https://www.bluestacks.com. The installation procedure is quite simple. After successful installation, open the Bluestacks emulator. It may take some time to load the Bluestacks app initially. Once it is opened, you should be able to see the Home screen of Bluestacks.
Open the APK/XAPK file: Double-click the APK/XAPK file to launch BlueStacks and install the application. If your APK/XAPK file doesn't automatically open BlueStacks, right-click on it and select Open with... Browse to the BlueStacks. You can also drag-and-drop the APK/XAPK file onto the BlueStacks home screen
Once installed, click "IT HelpDesk - ServiceDesk Plus" icon on the home screen to start using, it'll work like a charm :D

[Note 1] For better performance and compatibility, choose BlueStacks 5 Nougat 64-bit read more

[Note 2] about Bluetooth: At the moment, support for Bluetooth is not available on BlueStacks. Hence, apps that require control of Bluetooth may not work on BlueStacks.

How to install IT HelpDesk - ServiceDesk Plus on Windows PC using NoxPlayer

Download & Install NoxPlayer at: https://www.bignox.com. The installation is easy to carry out.
Drag the APK/XAPK file to the NoxPlayer interface and drop it to install
The installation process will take place quickly. After successful installation, you can find "IT HelpDesk - ServiceDesk Plus" on the home screen of NoxPlayer, just click to open it.

Discussion

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Download older versions

Other versions available: 5.9.1 , 5.8.3.

Download IT HelpDesk - ServiceDesk Plus 5.9.1 on Windows PC – 22.5 MB

Download IT HelpDesk - ServiceDesk Plus 5.8.3 on Windows PC – 22.3 MB

Here's a smart way to have your IT helpdesk application at your fingertips, "literally!"

ServiceDesk Plus, your IT help desk genie, is now accessible on your android mobile devices.

Tackle your tickets while on the go!

● Log in, manage and close your help desk tickets.
● Record info such as the subject, description, attachments, resolutions, tasks, worklogs, and notes.
● Have a bird's eye view of all the details of your ticket in a single pane.

Be available for your end users anytime.

● Allow your end users to quickly log in tickets from the mobile app.
● Have live conversations with end users.
● Respond to end user queries from within the ticket.

Choose what you want to see.

● Create custom views for convenience and save them for later.
● Choose from a list of default views such as all tickets, unassigned tickets, SLA violated tickets, etc.
● Keep track of your response and resolution SLAs with the SLA status flags.

Above all, choose this authentic, Pink verified IT help desk app and have a
world class experience with the best help desk features.

You're only a few quicksteps away from having your help desk mobile app up and
running.

● Sign up for an account with ServiceDesk Plus, if you haven't already.
● Download and install the ServiceDesk Plus mobile app.
● Log in and play.

It's really that simple!

Oh wait! We're not done yet!

You can even have a demo of the mobile app, before signing up! All you need to do
is simply install the app on your phone and use the following credentials to log in.

Username: demo
Password: demo

Download a free 30 day trial of ServiceDesk Plus at http://bit.ly/1OxZB0N

V5.9.1:
1. Fixed Issue SD #114720 : Unable to edit the request since "Fill mandatory fields" error was shown even after filling all the mandatory fields.
2. Fixed Issue SD #114122 : 24hours format was not supported in Date-Picker, even if 24hours format was configured in device.
3. Minor bug fixes and Feature Enhancements.

Allows applications to open network sockets.
Allows applications to access information about networks.
Allows access to the vibrator.
Required to be able to access the camera device.
Allows an app to use fingerprint hardware.
Allows using PowerManager WakeLocks to keep processor from sleeping or screen from dimming.
Allows an application to receive the ACTION_BOOT_COMPLETED that is broadcast after the system finishes booting.