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ServiceDesk Plus SaaS HelpDesk on Windows Pc

Developed By: ManageEngine

License: Free

Rating: 4,4/5 - 7.352 votes

Last Updated: April 16, 2024

Compatible with Windows 10/11 PC & Laptop

App Details

Version	6.23.0
Size	44.6 MB
Release Date	June 25, 24
Category	Business Apps
App Permissions: Allows applications to open network sockets. [see more (12)]
What's New: - Added dynamic criteria support for lookup fields in add/edit of request and asset forms.- Added Deeplinking support for add request form.- Minor Enhancements... [see more]
Description from Developer: ServiceDesk Plus Cloud for Android enables you to access your IT service desk and perform a host of activities from your mobile phone. Now you can provide uninterrupted IT support... [read more]

App preview ([see all 9 screenshots])

About this app

On this page you can download ServiceDesk Plus SaaS HelpDesk and install on Windows PC. ServiceDesk Plus SaaS HelpDesk is free Business app, developed by ManageEngine. Latest version of ServiceDesk Plus SaaS HelpDesk is 6.23.0, was released on 2024-06-25 (updated on 2024-04-16). Estimated number of the downloads is more than 100,000. Overall rating of ServiceDesk Plus SaaS HelpDesk is 4,4. Generally most of the top apps on Android Store have rating of 4+. This app had been rated by 7,352 users, 428 users had rated it 5*, 5,351 users had rated it 1*.

How to install ServiceDesk Plus SaaS HelpDesk on Windows?

Instruction on how to install ServiceDesk Plus SaaS HelpDesk on Windows 10 Windows 11 PC & Laptop

In this post, I am going to show you how to install ServiceDesk Plus SaaS HelpDesk on Windows PC by using Android App Player such as BlueStacks, LDPlayer, Nox, KOPlayer, ...

Before you start, you will need to download the APK/XAPK installer file, you can find download button on top of this page. Save it to easy-to-find location.

[Note] You can also download older versions of this app on bottom of this page.

Below you will find a detailed step-by-step guide, but I want to give you a fast overview of how it works. All you need is an emulator that will emulate an Android device on your Windows PC and then you can install applications and use it - you see you're playing it on Android, but this runs not on a smartphone or tablet, it runs on a PC.

If this doesn't work on your PC, or you cannot install, comment here and we will help you!

Install using BlueStacks
Install using NoxPlayer

Step By Step Guide To Install ServiceDesk Plus SaaS HelpDesk using BlueStacks

Download and Install BlueStacks at: https://www.bluestacks.com. The installation procedure is quite simple. After successful installation, open the Bluestacks emulator. It may take some time to load the Bluestacks app initially. Once it is opened, you should be able to see the Home screen of Bluestacks.
Open the APK/XAPK file: Double-click the APK/XAPK file to launch BlueStacks and install the application. If your APK/XAPK file doesn't automatically open BlueStacks, right-click on it and select Open with... Browse to the BlueStacks. You can also drag-and-drop the APK/XAPK file onto the BlueStacks home screen
Once installed, click "ServiceDesk Plus SaaS HelpDesk" icon on the home screen to start using, it'll work like a charm :D

[Note 1] For better performance and compatibility, choose BlueStacks 5 Nougat 64-bit read more

[Note 2] about Bluetooth: At the moment, support for Bluetooth is not available on BlueStacks. Hence, apps that require control of Bluetooth may not work on BlueStacks.

How to install ServiceDesk Plus SaaS HelpDesk on Windows PC using NoxPlayer

Download & Install NoxPlayer at: https://www.bignox.com. The installation is easy to carry out.
Drag the APK/XAPK file to the NoxPlayer interface and drop it to install
The installation process will take place quickly. After successful installation, you can find "ServiceDesk Plus SaaS HelpDesk" on the home screen of NoxPlayer, just click to open it.

Discussion

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Download older versions

Other versions available: 6.23.0 , 6.21.2 , 6.21.0 , 6.11.1.

Download ServiceDesk Plus SaaS HelpDesk 6.23.0 on Windows PC – 44.6 MB

Download ServiceDesk Plus SaaS HelpDesk 6.21.2 on Windows PC – 26.7 MB

Download ServiceDesk Plus SaaS HelpDesk 6.21.0 on Windows PC – 27 MB

Download ServiceDesk Plus SaaS HelpDesk 6.11.1 on Windows PC – 26.2 MB

ServiceDesk Plus Cloud for Android enables you to access your IT service desk and perform a host of activities from your mobile phone. Now you can provide uninterrupted IT support to end users anytime and anywhere using your mobile devices, just as you would in ServiceDesk Plus on the web. The mobile app is designed to allow technicians to provide resolutions to end users by getting the full picture of the issue at hand, collaborating with other technicians, providing required approvals, obtaining solutions directly from the knowledge base, and conversing with end users on the mobile app itself. The app even facilitates scanning and managing multiple assets simultaneously. Among other capabilities, it is also a great place to keep track of all announcements.

Here are some of the app’s other features:

● Create, pick up, assign, merge, resolve, and close IT tickets and notify users.
● Track time spent by adding worklogs.
● Add and reply to requests with attachments.
● Utilize day and night mode support.
● Customize the ticket details view with the desired fields.
● Optimize IT service desk KPIs using closure codes and status change comments.
● Monitor IT technician's productivity with the worklog timer under request details.
● Create knowledge base articles with rich-text formatting.
● Leverage multiple login methods, including SAML authentication.
● Execute field and form rules when adding or editing a request.
● Auto-populate the ticket description when users reply to technicians from the app.

- Added dynamic criteria support for lookup fields in add/edit of request and asset forms.
- Added Deeplinking support for add request form.
- Minor Enhancements and bug fixes.

Allows applications to open network sockets.
Allows applications to access information about networks.
Allows access to the vibrator.
Required to be able to access the camera device.
Allows an application to initiate a phone call without going through the Dialer user interface for the user to confirm the call.
Allows an application to record audio.
Allows using PowerManager WakeLocks to keep processor from sleeping or screen from dimming.
Allows an application to modify global audio settings.
Allows access to the list of accounts in the Accounts Service.
Allows an app to create windows using the type TYPE_APPLICATION_OVERLAY, shown on top of all other apps.
Allows an application to receive the ACTION_BOOT_COMPLETED that is broadcast after the system finishes booting.
Allows an app to use fingerprint hardware.