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VisualSupport - RemoteCall on Windows Pc

Developed By: RSUPPORT Co., Ltd.

License: Free

Rating: 4,2/5 - 96 votes

Last Updated: April 16, 2024

Compatible with Windows 10/11 PC & Laptop

App Details

Version	7.6.0.280
Size	27 MB
Release Date	November 02, 24
Category	Business Apps
App Permissions: Allows applications to access information about networks. [see more (25)]
Description from Developer: Rsupport’s VisualSupport - RemoteCall solution utilizes the customer’s mobile device camera to stream HD video of the issue(s) they’re experiencing in real-time. By using Rsupport’... [read more]

App preview ([see all 6 screenshots] / [view video])

About this app

On this page you can download VisualSupport - RemoteCall and install on Windows PC. VisualSupport - RemoteCall is free Business app, developed by RSUPPORT Co., Ltd.. Latest version of VisualSupport - RemoteCall is 7.6.0.280, was released on 2024-11-02 (updated on 2024-04-16). Estimated number of the downloads is more than 10,000. Overall rating of VisualSupport - RemoteCall is 4,2. Generally most of the top apps on Android Store have rating of 4+. This app had been rated by 96 users, 11 users had rated it 5*, 66 users had rated it 1*.

How to install VisualSupport - RemoteCall on Windows?

Instruction on how to install VisualSupport - RemoteCall on Windows 10 Windows 11 PC & Laptop

In this post, I am going to show you how to install VisualSupport - RemoteCall on Windows PC by using Android App Player such as BlueStacks, LDPlayer, Nox, KOPlayer, ...

Before you start, you will need to download the APK/XAPK installer file, you can find download button on top of this page. Save it to easy-to-find location.

[Note] You can also download older versions of this app on bottom of this page.

Below you will find a detailed step-by-step guide, but I want to give you a fast overview of how it works. All you need is an emulator that will emulate an Android device on your Windows PC and then you can install applications and use it - you see you're playing it on Android, but this runs not on a smartphone or tablet, it runs on a PC.

If this doesn't work on your PC, or you cannot install, comment here and we will help you!

Install using BlueStacks
Install using NoxPlayer

Step By Step Guide To Install VisualSupport - RemoteCall using BlueStacks

Download and Install BlueStacks at: https://www.bluestacks.com. The installation procedure is quite simple. After successful installation, open the Bluestacks emulator. It may take some time to load the Bluestacks app initially. Once it is opened, you should be able to see the Home screen of Bluestacks.
Open the APK/XAPK file: Double-click the APK/XAPK file to launch BlueStacks and install the application. If your APK/XAPK file doesn't automatically open BlueStacks, right-click on it and select Open with... Browse to the BlueStacks. You can also drag-and-drop the APK/XAPK file onto the BlueStacks home screen
Once installed, click "VisualSupport - RemoteCall" icon on the home screen to start using, it'll work like a charm :D

[Note 1] For better performance and compatibility, choose BlueStacks 5 Nougat 64-bit read more

[Note 2] about Bluetooth: At the moment, support for Bluetooth is not available on BlueStacks. Hence, apps that require control of Bluetooth may not work on BlueStacks.

How to install VisualSupport - RemoteCall on Windows PC using NoxPlayer

Download & Install NoxPlayer at: https://www.bignox.com. The installation is easy to carry out.
Drag the APK/XAPK file to the NoxPlayer interface and drop it to install
The installation process will take place quickly. After successful installation, you can find "VisualSupport - RemoteCall" on the home screen of NoxPlayer, just click to open it.

Discussion

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Download older versions

Other versions available: 7.6.0.280.

Download VisualSupport - RemoteCall 7.6.0.280 on Windows PC – 27 MB

Rsupport’s VisualSupport - RemoteCall solution utilizes the customer’s mobile device camera to stream HD video of the issue(s) they’re experiencing in real-time. By using Rsupport’s video support solution, support representatives are able to see exactly what the customer is experiencing and eliminate the need for customers to narrate their issues. Additionally, customers are able to stream and receive support from virtually any location through a Wi-Fi, 3G, or LTE connection.

• Improve First Call Resolution
• Reduce Time to Resolution
• Increase Overall Satisfaction

[Key Features]
1. Real-time Video Streaming
Support representatives are able to see exactly the issues the customer is experiencing through a real-time video stream.
2. Screen Capture
Analyze issues more effectively by taking a screenshot of what the customer is streaming.
3. On-screen Drawing
Mark important areas for the customer to see to communicate certain points more clearly.
4. Easy to Connect
All the customer needs to do to get connected is input the 6-digit connection code provided by the support representative.

[Receiving Video Support - Customers]
1. Download, install, and then launch the VisualSupport application.
2. Enter the 6-digit connection code provided by the support representative, then click ‘OK’.
3. Engage in real-time video support.
4. Close the application once video support session has ended.

* Recommended Android OS : 4.0 ~ 11.0

Allows applications to access information about networks.
Allows applications to access information about Wi-Fi networks.
Allows applications to change Wi-Fi connectivity state.
Allows applications to open network sockets.
This constant was deprecated in API level 8. The restartPackage(String] API is no longer supported.
Required to be able to access the camera device.
Allows read only access to phone state, including the phone number of the device, current cellular network information, the status of any ongoing calls, and a list of any PhoneAccounts registered on the device.
Allows applications to change network connectivity state.
Allows an app to access approximate location.
Allows an app to access precise location.
Allows an application to write to external storage.
Allows an application to read from external storage.
Allows applications to write the sync settings.
Allows an application to modify global audio settings.
This constant was deprecated in API level 21. No longer enforced.
Allows applications to read the sync settings.
Modify the global animation scaling factor.
Allows an application to modify the current configuration, such as locale.
Allows an application to set the maximum number of (not needed] application processes that can be running.
Allows an application to control whether activities are immediately finished when put in the background.
Allows an application to record audio.
Allows using PowerManager WakeLocks to keep processor from sleeping or screen from dimming.
Allows access to the list of accounts in the Accounts Service.
Allows an application to change the Z-order of tasks.
Allows applications to connect to paired bluetooth devices.