Heedbook on Windows Pc

Positive customer experience and impeccable quality of service are the basis for the successful development of any company. To measure the quality of customer service organizations use telephone surveys, test purchases, loyalty buttons, e-mail and SMS polls. At the same time, existing systems do not provide 100% coverage of meetings with clients, do not allow analyzing the causes of high and low indicators, do not provide accurate information about the number of conversations with clients and their duration, while a significant number of surveys tire customers and lead to a decrease in loyalty.

Heedbook offers a comprehensive service for assessing customer satisfaction with the quality of service based on an analysis of the client's emotions, attention and intonations, as well as the pace and content of his dialogue with the employee. Using machine learning technology and microservice cloud architecture, Heedbook real-time processes video and audio stream from a wearable camera and provides analytics of the data and indicators to the level of a client, employee, office or company.

Using a mobile application, you can measure the quality of customer service, monitor business processes and increase cross-sales from your company's mobile workers — DSA, delivery services, and sales center consultants.

SERVICE QUALITY EVALUATION
▸ The system in real time measures the integral indicator of customer satisfaction and makes the ratings of employees according to various indicators of customer service.
▸ With Heedbook, you can connect to each workplace and view customer service in real time, without interfering with the dialogue with the employee.


BUSINESS PROCESS ANALYSIS
▸ The service provides accurate information on the number and duration of conversations with customers, and also compiles ratings of employees by workload.
▸ With Heedbook, you can learn how the number and duration of conversations with customers change during the day or week. The system automatically assesses peak loads and downtime in a branch or office.
▸ The system checks the maintenance script of each employee and compiles reports on the frequency of use of mandatory and prohibited words, phrases of gratitude and words-parasites.
▸ With the help of Heedbook, you can return to any dialogue with a client at any time and view its video for analysis and mentoring.


CONTROL AND INCREASE CROSS SALES
▸ The service analyzes the frequency of using keywords and makes up employees' ratings on the quality of using sales scripts (x-sell & up-sell).
▸ Heedbook makes it possible to analyze the profile of unauthorized customers. The system automatically structures clients by gender, age, and demographic parameters.


ADVANTAGES
- The use of the system does not distract the client and does not interfere with the performance of the direct duties of the employee.
- It is absolutely safe to work with Heedbook. The system uses secure data protocol and secure storage company Microsoft.
- Heedbook understands speech in 23 languages: Russian, English, Spanish, Chinese, German and many others.


TECHNICAL DETAILS
The application works with most web and spy cameras. The camera connects via a standard OTG interface. You can use the camera from the list of recommended models that provide the best shooting quality and mobility.

- Широкоформатное видео
- Обратная совместимость
- Исправление ошибок