Home / Business Apps / MobileSupport - RemoteCall on Windows Pc

MobileSupport - RemoteCall on Windows Pc

Developed By: RSUPPORT Co., Ltd.

License: Free

Rating: 3,5/5 - 1.258 votes

Last Updated: April 16, 2024

Compatible with Windows 10/11 PC & Laptop

App Details

Version	7.6.0.535
Size	26.3 MB
Release Date	November 02, 24
Category	Business Apps
App Permissions: Allows applications to access information about networks. [see more (22)]
Description from Developer: Rsupport’s ‘MobileSupport – RemoteCall’ application allows support representatives to remotely access customers’ mobile devices to identify and resolve issues in real-time. With ‘M... [read more]

App preview ([see all 9 screenshots] / [view video])

About this app

On this page you can download MobileSupport - RemoteCall and install on Windows PC. MobileSupport - RemoteCall is free Business app, developed by RSUPPORT Co., Ltd.. Latest version of MobileSupport - RemoteCall is 7.6.0.535, was released on 2024-11-02 (updated on 2024-04-16). Estimated number of the downloads is more than 1,000,000. Overall rating of MobileSupport - RemoteCall is 3,5. Generally most of the top apps on Android Store have rating of 4+. This app had been rated by 1,258 users, 296 users had rated it 5*, 592 users had rated it 1*.

How to install MobileSupport - RemoteCall on Windows?

Instruction on how to install MobileSupport - RemoteCall on Windows 10 Windows 11 PC & Laptop

In this post, I am going to show you how to install MobileSupport - RemoteCall on Windows PC by using Android App Player such as BlueStacks, LDPlayer, Nox, KOPlayer, ...

Before you start, you will need to download the APK/XAPK installer file, you can find download button on top of this page. Save it to easy-to-find location.

[Note] You can also download older versions of this app on bottom of this page.

Below you will find a detailed step-by-step guide, but I want to give you a fast overview of how it works. All you need is an emulator that will emulate an Android device on your Windows PC and then you can install applications and use it - you see you're playing it on Android, but this runs not on a smartphone or tablet, it runs on a PC.

If this doesn't work on your PC, or you cannot install, comment here and we will help you!

Install using BlueStacks
Install using NoxPlayer

Step By Step Guide To Install MobileSupport - RemoteCall using BlueStacks

Download and Install BlueStacks at: https://www.bluestacks.com. The installation procedure is quite simple. After successful installation, open the Bluestacks emulator. It may take some time to load the Bluestacks app initially. Once it is opened, you should be able to see the Home screen of Bluestacks.
Open the APK/XAPK file: Double-click the APK/XAPK file to launch BlueStacks and install the application. If your APK/XAPK file doesn't automatically open BlueStacks, right-click on it and select Open with... Browse to the BlueStacks. You can also drag-and-drop the APK/XAPK file onto the BlueStacks home screen
Once installed, click "MobileSupport - RemoteCall" icon on the home screen to start using, it'll work like a charm :D

[Note 1] For better performance and compatibility, choose BlueStacks 5 Nougat 64-bit read more

[Note 2] about Bluetooth: At the moment, support for Bluetooth is not available on BlueStacks. Hence, apps that require control of Bluetooth may not work on BlueStacks.

How to install MobileSupport - RemoteCall on Windows PC using NoxPlayer

Download & Install NoxPlayer at: https://www.bignox.com. The installation is easy to carry out.
Drag the APK/XAPK file to the NoxPlayer interface and drop it to install
The installation process will take place quickly. After successful installation, you can find "MobileSupport - RemoteCall" on the home screen of NoxPlayer, just click to open it.

Discussion

(*) is required

Download older versions

Other versions available: 7.6.0.535.

Download MobileSupport - RemoteCall 7.6.0.535 on Windows PC – 26.3 MB

Rsupport’s ‘MobileSupport – RemoteCall’ application allows support representatives to remotely access customers’ mobile devices to identify and resolve issues in real-time. With ‘MobileSupport – RemoteCall’, support representatives are able to provide secure and reliable support without having to have the customer visit a support center.

[Key Features]

1. Screen Control
View and control customers' mobile devices in real-time to collaboratively identify and resolve issues.

2. On-screen Drawing
Mark important areas for the customer to see to communicate certain points more clearly.

3. Text Chat
MobileSupport – RemoteCall’s in-app chat feature allows customers and support representatives to conveniently communicate with each other during support sessions.

4. Simple Connection
Getting connected is easy. All the customer needs to do is enter the 6-digit connection code provided by the support representative.

5. Send and receive files
Customer can send local files to the agent.

6. Check the app list
Support agent can review the application installed on the customer's device and request to uninstall it in order to solve the problem.

[Receiving Mobile Device Support - Customers]

1. Download, install, and then launch the ‘MobileSupport’ application.
2. To connect remotely, click the [Permission Settings] button to allow all required permissions.
3. Enter the 6-digit connection code provided by the support representative, then click ‘OK’.
4. Engage in real-time video support.
5. Close the application once video support session has ended.

* It is compatible with Android OS 4.0 or later. Using the latest version is recommended.

Allows applications to access information about networks.
Allows applications to access information about Wi-Fi networks.
Allows applications to change Wi-Fi connectivity state.
Allows applications to open network sockets.
Allows an application to call killBackgroundProcesses(String].
Allows read access to the device's phone number(s].
Allows applications to change network connectivity state.
Allows an application to modify global audio settings.
This constant was deprecated in API level 21. No longer enforced.
Allows an application to change the Z-order of tasks.
Allows an application to expand or collapse the status bar.
Allows access to the vibrator.
Allows using PowerManager WakeLocks to keep processor from sleeping or screen from dimming.
Allows an application to receive the ACTION_BOOT_COMPLETED that is broadcast after the system finishes booting.
Allows an application to request deleting packages.
Allows an app to access precise location.
Allows an app to create windows using the type TYPE_APPLICATION_OVERLAY, shown on top of all other apps.
Allows an application to read or write the system settings.
Allows applications to read the sync settings.
Allows access to the list of accounts in the Accounts Service.
Allows an application to write to external storage.
Allows an application to read from external storage.