Home  /  Business Apps  / Enterprise Service Management on Windows Pc

Enterprise Service Management on Windows Pc

Developed By: Micro Focus Software Inc.

License: Free

Rating: 4,4/5 - 193 votes

Last Updated: April 18, 2024

Download on Windows PC

Compatible with Windows 10/11 PC & Laptop

App Details

Version 24.3.0
Size 26 MB
Release Date July 04, 24
Category Business Apps

App Permissions:
Allows applications to open network sockets. [see more (8)]

What's New:
- If the Allow screen capture on Android setting is enabled, Android users can take screenshots or record the screen when using the mobile app. - Fixes some... [see more]

Description from Developer:
The Enterprise Service Management (ESM) mobile app is the mobile version of Service Management Automation.





Via Service Portal mode, end-users can:



Search service or support... [read more]

App preview ([see all 9 screenshots])

App preview

About this app

On this page you can download Enterprise Service Management and install on Windows PC. Enterprise Service Management is free Business app, developed by Micro Focus Software Inc.. Latest version of Enterprise Service Management is 24.3.0, was released on 2024-07-04 (updated on 2024-04-18). Estimated number of the downloads is more than 50,000. Overall rating of Enterprise Service Management is 4,4. Generally most of the top apps on Android Store have rating of 4+. This app had been rated by 193 users, 17 users had rated it 5*, 157 users had rated it 1*.

How to install Enterprise Service Management on Windows?

Instruction on how to install Enterprise Service Management on Windows 10 Windows 11 PC & Laptop

In this post, I am going to show you how to install Enterprise Service Management on Windows PC by using Android App Player such as BlueStacks, LDPlayer, Nox, KOPlayer, ...

Before you start, you will need to download the APK/XAPK installer file, you can find download button on top of this page. Save it to easy-to-find location.

[Note] You can also download older versions of this app on bottom of this page.

Below you will find a detailed step-by-step guide, but I want to give you a fast overview of how it works. All you need is an emulator that will emulate an Android device on your Windows PC and then you can install applications and use it - you see you're playing it on Android, but this runs not on a smartphone or tablet, it runs on a PC.

If this doesn't work on your PC, or you cannot install, comment here and we will help you!

Step By Step Guide To Install Enterprise Service Management using BlueStacks

  1. Download and Install BlueStacks at: https://www.bluestacks.com. The installation procedure is quite simple. After successful installation, open the Bluestacks emulator. It may take some time to load the Bluestacks app initially. Once it is opened, you should be able to see the Home screen of Bluestacks.
  2. Open the APK/XAPK file: Double-click the APK/XAPK file to launch BlueStacks and install the application. If your APK/XAPK file doesn't automatically open BlueStacks, right-click on it and select Open with... Browse to the BlueStacks. You can also drag-and-drop the APK/XAPK file onto the BlueStacks home screen
  3. Once installed, click "Enterprise Service Management" icon on the home screen to start using, it'll work like a charm :D

[Note 1] For better performance and compatibility, choose BlueStacks 5 Nougat 64-bit read more

[Note 2] about Bluetooth: At the moment, support for Bluetooth is not available on BlueStacks. Hence, apps that require control of Bluetooth may not work on BlueStacks.

How to install Enterprise Service Management on Windows PC using NoxPlayer

  1. Download & Install NoxPlayer at: https://www.bignox.com. The installation is easy to carry out.
  2. Drag the APK/XAPK file to the NoxPlayer interface and drop it to install
  3. The installation process will take place quickly. After successful installation, you can find "Enterprise Service Management" on the home screen of NoxPlayer, just click to open it.

Discussion

(*) is required

The Enterprise Service Management (ESM) mobile app is the mobile version of Service Management Automation.





Via Service Portal mode, end-users can:



Search service or support offerings, knowledge articles and news
Browse the service or support offerings
Create new service or support requests
Approve or deny the request approvals or change approvals
Accept or reject resolved requests
Smart ticketing and Virtual Agent support
Switch between different tenants




Via agent mode, agent users can:



Search for specific requests/incidents, CIs, people, and knowledge articles or news
View the requests/tasks/incidents in my views
Filter request/task/incident list. For example, filter the requests in a specific priority
Update the detailed information of a request/task/incident
Post comments to a request/task/incident
Add solution or suggested solution to a request/incident
View the detailed information of Person records and contact the person by tapping the phone number, the email address or the location




For full details of our new release please go to OpenText online documentation :
https://docs.microfocus.com/doc/Mobile/SMAX/ReleaseNotes
https://docs.microfocus.com/doc/Mobile/SMA-SM/ReleaseNotes



https://docs.microfocus.com/doc/Mobile/SaaS/ReleaseNotes





IMPORTANT: This software requires connectivity to the OpenText Service Management Automation Suite. You may activate the mobile app by scanning a QR code from your company’s Service Management Automation Service Portal web site. You may also contact your IT administrator for an activation URL.
- If the Allow screen capture on Android setting is enabled, Android users can take screenshots or record the screen when using the mobile app.
- Fixes some entity form issues.
Allows applications to open network sockets.
Allows using PowerManager WakeLocks to keep processor from sleeping or screen from dimming.
Allows an application to receive the ACTION_BOOT_COMPLETED that is broadcast after the system finishes booting.
Required to be able to access the camera device.
Allows an application to read from external storage.
Allows an application to write to external storage.
This constant was deprecated in API level 21. No longer enforced.
Allows applications to access information about networks.