Home / Productivity Apps / Dynamics 365 Remote Assist on Windows Pc

Dynamics 365 Remote Assist on Windows Pc

Developed By: Microsoft Corporation

License: Free

Rating: 4,2/5 - 219 votes

Last Updated: April 18, 2024

Compatible with Windows 10/11 PC & Laptop

App Details

Version	2024.9.30
Size	225.9 MB
Release Date	November 14, 24
Category	Productivity Apps
App Permissions: Allows applications to connect to paired bluetooth devices. [see more (10)]
What's New: • Bug fixes and stability improvements [see more]
Description from Developer: Microsoft Dynamics 365 Remote Assist empowers technicians to collaborate and solve problems with remote collaborators using Microsoft Teams or Dynamics 365 Remote Assist, reducing... [read more]

App preview ([see all 15 screenshots] / [view video])

About this app

On this page you can download Dynamics 365 Remote Assist and install on Windows PC. Dynamics 365 Remote Assist is free Productivity app, developed by Microsoft Corporation. Latest version of Dynamics 365 Remote Assist is 2024.9.30, was released on 2024-11-14 (updated on 2024-04-18). Estimated number of the downloads is more than 50,000. Overall rating of Dynamics 365 Remote Assist is 4,2. Generally most of the top apps on Android Store have rating of 4+. This app had been rated by 219 users, 35 users had rated it 5*, 157 users had rated it 1*.

How to install Dynamics 365 Remote Assist on Windows?

Instruction on how to install Dynamics 365 Remote Assist on Windows 10 Windows 11 PC & Laptop

In this post, I am going to show you how to install Dynamics 365 Remote Assist on Windows PC by using Android App Player such as BlueStacks, LDPlayer, Nox, KOPlayer, ...

Before you start, you will need to download the APK/XAPK installer file, you can find download button on top of this page. Save it to easy-to-find location.

[Note] You can also download older versions of this app on bottom of this page.

Below you will find a detailed step-by-step guide, but I want to give you a fast overview of how it works. All you need is an emulator that will emulate an Android device on your Windows PC and then you can install applications and use it - you see you're playing it on Android, but this runs not on a smartphone or tablet, it runs on a PC.

If this doesn't work on your PC, or you cannot install, comment here and we will help you!

Install using BlueStacks
Install using NoxPlayer

Step By Step Guide To Install Dynamics 365 Remote Assist using BlueStacks

Download and Install BlueStacks at: https://www.bluestacks.com. The installation procedure is quite simple. After successful installation, open the Bluestacks emulator. It may take some time to load the Bluestacks app initially. Once it is opened, you should be able to see the Home screen of Bluestacks.
Open the APK/XAPK file: Double-click the APK/XAPK file to launch BlueStacks and install the application. If your APK/XAPK file doesn't automatically open BlueStacks, right-click on it and select Open with... Browse to the BlueStacks. You can also drag-and-drop the APK/XAPK file onto the BlueStacks home screen
Once installed, click "Dynamics 365 Remote Assist" icon on the home screen to start using, it'll work like a charm :D

[Note 1] For better performance and compatibility, choose BlueStacks 5 Nougat 64-bit read more

[Note 2] about Bluetooth: At the moment, support for Bluetooth is not available on BlueStacks. Hence, apps that require control of Bluetooth may not work on BlueStacks.

How to install Dynamics 365 Remote Assist on Windows PC using NoxPlayer

Download & Install NoxPlayer at: https://www.bignox.com. The installation is easy to carry out.
Drag the APK/XAPK file to the NoxPlayer interface and drop it to install
The installation process will take place quickly. After successful installation, you can find "Dynamics 365 Remote Assist" on the home screen of NoxPlayer, just click to open it.

Discussion

(*) is required

Download older versions

Other versions available: 2024.9.30 , 2024.04.08.

Download Dynamics 365 Remote Assist 2024.9.30 on Windows PC – 225.9 MB

Download Dynamics 365 Remote Assist 2024.04.08 on Windows PC – 120.5 MB

Microsoft Dynamics 365 Remote Assist empowers technicians to collaborate and solve problems with remote collaborators using Microsoft Teams or Dynamics 365 Remote Assist, reducing travel time and cost. Technicians and remote collaborators can add mixed reality annotations to provide instructions in context. Technicians can also capture and visualize images and videos of their organization’s assets and store them in Common Data Service.

Upon download, users will have access to the 90-day license free trial or use the 30-day trial license provided by your organization, if available. Additionally, both technicians and remote collaborators may need a free or paid version of Microsoft Teams. Additional hardware and license requirements vary for available features and content. After this trial period, the technician will need a paid Remote Assist license, which comes with Microsoft Teams and capacity for Common Data Service.

Features*
• One-to-one and group video calling
• Supports Microsoft Teams Meetings
• Add mixed reality annotations in space
• Capture and annotate images and videos of assets and store them in Common Data Service
• Annotate on a 2D image capture of the space during a call
• Send and receive messages, in-call snapshots, and files through the text chat
• Capture session history through call recordings
• Integration with Microsoft Dynamics 365 Field Service
• Ability to link call history, in-call snapshots, and files shared during a Remote Assist mobile call to an associated Field Service work order
• Ability to start a call to a remote collaborator from the Dynamics 365 Field Service mobile app to the Dynamics 365 Remote Assist mobile app
• Availability on mobile devices without augmented reality (AR) support
• Included on the Microsoft Intune approved client app list

*Commercial features of this app require a paid or trial Microsoft Dynamics 365 Remote Assist and Microsoft Teams subscription for work. If you’re not sure about your company’s subscription or the services you have access to, visit http://aka.ms/GetRemoteAssist to get connected with a Dynamics solution expert or contact your IT department.

By downloading Remote Assist, you agree to the license (see aka.ms/RemoteAssistSoftwareLicense) and privacy terms (see aka.ms/privacy). For support or feedback, email us at d365rafb@microsoft.com.

• Bug fixes and stability improvements

Allows applications to connect to paired bluetooth devices.
Required to be able to access the camera device.
Allows applications to open network sockets.
Allows an application to modify global audio settings.
Allows an application to record audio.
Allows using PowerManager WakeLocks to keep processor from sleeping or screen from dimming.
Allows applications to access information about Wi-Fi networks.
Allows an app to access precise location.
Allows access to the list of accounts in the Accounts Service.
Allows applications to access information about networks.