Home / Communication Apps / Augmented Support 2.0 on Windows Pc

Augmented Support 2.0 on Windows Pc

Developed By: ESSERT GmbH

License: Free

Rating: 4,1/5 - 7 votes

Last Updated: December 28, 2023

Compatible with Windows 10/11 PC & Laptop

App Details

Version	2.4.1
Size	39 MB
Release Date	May 17, 20
Category	Communication Apps
App Permissions: Allows an app to create windows using the type TYPE_APPLICATION_OVERLAY, shown on top of all other apps. [see more (13)]
What's New: Bugfixes [see more]
Description from Developer: Augmented Support 2.0 makes the work of your service staff and technicians easier with interactive features, augmented reality, and remote support from experts. Shorten downtimes a... [read more]

App preview ([see all 9 screenshots])

About this app

On this page you can download Augmented Support 2.0 and install on Windows PC. Augmented Support 2.0 is free Communication app, developed by ESSERT GmbH. Latest version of Augmented Support 2.0 is 2.4.1, was released on 2020-05-17 (updated on 2023-12-28). Estimated number of the downloads is more than 1,000. Overall rating of Augmented Support 2.0 is 4,1. Generally most of the top apps on Android Store have rating of 4+. This app had been rated by 7 users, 1 users had rated it 5*, 5 users had rated it 1*.

How to install Augmented Support 2.0 on Windows?

Instruction on how to install Augmented Support 2.0 on Windows 10 Windows 11 PC & Laptop

In this post, I am going to show you how to install Augmented Support 2.0 on Windows PC by using Android App Player such as BlueStacks, LDPlayer, Nox, KOPlayer, ...

Before you start, you will need to download the APK/XAPK installer file, you can find download button on top of this page. Save it to easy-to-find location.

[Note] You can also download older versions of this app on bottom of this page.

Below you will find a detailed step-by-step guide, but I want to give you a fast overview of how it works. All you need is an emulator that will emulate an Android device on your Windows PC and then you can install applications and use it - you see you're playing it on Android, but this runs not on a smartphone or tablet, it runs on a PC.

If this doesn't work on your PC, or you cannot install, comment here and we will help you!

Install using BlueStacks
Install using NoxPlayer

Step By Step Guide To Install Augmented Support 2.0 using BlueStacks

Download and Install BlueStacks at: https://www.bluestacks.com. The installation procedure is quite simple. After successful installation, open the Bluestacks emulator. It may take some time to load the Bluestacks app initially. Once it is opened, you should be able to see the Home screen of Bluestacks.
Open the APK/XAPK file: Double-click the APK/XAPK file to launch BlueStacks and install the application. If your APK/XAPK file doesn't automatically open BlueStacks, right-click on it and select Open with... Browse to the BlueStacks. You can also drag-and-drop the APK/XAPK file onto the BlueStacks home screen
Once installed, click "Augmented Support 2.0" icon on the home screen to start using, it'll work like a charm :D

[Note 1] For better performance and compatibility, choose BlueStacks 5 Nougat 64-bit read more

[Note 2] about Bluetooth: At the moment, support for Bluetooth is not available on BlueStacks. Hence, apps that require control of Bluetooth may not work on BlueStacks.

How to install Augmented Support 2.0 on Windows PC using NoxPlayer

Download & Install NoxPlayer at: https://www.bignox.com. The installation is easy to carry out.
Drag the APK/XAPK file to the NoxPlayer interface and drop it to install
The installation process will take place quickly. After successful installation, you can find "Augmented Support 2.0" on the home screen of NoxPlayer, just click to open it.

Discussion

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Download older versions

Other versions available: 2.4.1.

Download Augmented Support 2.0 2.4.1 on Windows PC – 39 MB

Augmented Support 2.0 makes the work of your service staff and technicians easier with interactive features, augmented reality, and remote support from experts. Shorten downtimes and optimize your service processes.

The most important features at a glance:

Live Video
Connect service technicians and experts with live video and let one see what the other is working on.

Multiconference
Connect up to four guests or colleagues to a support call and solve the problem together.

AR-Pointer
Point at the transferred image to show exactly where the difficulty lies and to clarify instructions.

Chat with Instant Translations
Especially in a noisy environment, it is important to provide technical support with text messaging. Through automated translations, language barriers are no longer an obstacle.

Markups
Clarify instructions with markups in screenshots.

Send files and documents
Send screenshots, pictures and PDF documents via chat.

Automatic Support Reports & Ticket History
After each support call, you can generate automatic reports. The reports can be edited and completed by all participants.

256 Bit-Encryption
Your data is perfectly protected thanks to encryption.

Independent of User Devices
Developed for Smart Glasses, Smartphone and Tablet under iOS 11 and Android 5.

Next Level Services
Increase your revenue through innovative service models. Boost your efficiency in support.

Software as a Service
Flexible and scalable - our software is cloud-native and can be used directly without any on-premise installation effort.

Augmented Support 2.0 – What’s new?
• Native apps with new design
• Multiconference: Invite up to four guests to a support call
• Interactive features available to all users
• Send files via chat
• Instant translation of chat messages into your preferred language

With expertise in industrial automation and mechanical engineering, ESSERT’s software products help digitize maintenance and field service.

Bugfixes

Allows an app to create windows using the type TYPE_APPLICATION_OVERLAY, shown on top of all other apps.
Allows applications to open network sockets.
Required to be able to access the camera device.
Allows an application to record audio.
Allows an application to write to external storage.
Allows applications to access information about networks.
Allows using PowerManager WakeLocks to keep processor from sleeping or screen from dimming.
Allows read only access to phone state, including the phone number of the device, current cellular network information, the status of any ongoing calls, and a list of any PhoneAccounts registered on the device.
Allows applications to connect to paired bluetooth devices.
Allows applications to change Wi-Fi connectivity state.
Allows an application to modify global audio settings.
Allows applications to access information about Wi-Fi networks.
Allows an application to read from external storage.