دليل الخدمات السعوديه on Windows Pc

The portal of the Ministry of Human Resources and Social Development is an important channel of interaction and communication with the audience of its beneficiaries and what it provides of information and services, and the Ministry of Human Resources and Social Development seeks to form a solid relationship between it and its audience based on criteria to strengthen, strengthen and develop this relationship in order to achieve benefit for both parties. This charter of users contains, on the one hand, the obligations of the portal towards its visitors and the responsibilities of these visitors towards the portal on the other side.



1. Obligations of the Ministry of Human Resources and Social Development

Based on the vision and mission of the Ministry of Human Resources and Social Development, and in pursuit of the goals of its online portal, we seek to provide the best possible services to the users of this portal, citizens and residents, whether they are individuals or organizations, and this charter defines the most prominent obligations of the portal, which is centered on:

a. Help and support:

The portal includes a section to help and support the public of the beneficiaries, and this section provides all the needs of the visitor of the Ministry of Human Resources and Social Development portal of assistance taking into consideration that it suits the largest possible number of visitors, and for this readable content and media materials were provided in various forms, in addition to detailed information and links to Some forms of help such as: Knowledge Center, Frequently Asked Questions, Multiple Inquiries Sections, Ease of Use, Transcript, ... and others, and the following links explain examples of some of the means of assistance and support on the portal:

Inquire about financial aid
Conditions for sponsoring orphans

Many help and support materials can be found by visiting the Knowledge Center.



B. Privacy and confidentiality of information:

The portal of the Ministry of Human Resources and Social Development places the confidentiality of the information of its users and visitors at the top of the list of priorities, and the portal administration makes all efforts to provide high-quality services to all beneficiaries through the privacy document and confidentiality of information.



C. Providing mechanisms for communication and participation:

The portal administration is committed to interacting and responding to inquiries received by it through the Contact Us page. The Ministry of Human Resources and Social Development also provides another fast and specialized and more transparent means of communication with its beneficiaries through the service (your voice is audible) that will enhance the values ​​of communication and respect for the public and the cooperation of the Ministry of Human Resources and Development Social and its employees and beneficiaries of its services through alerting cases of corruption or administrative problems or providing suggestions and ideas that would enhance the success of the Ministry's work.



2. Standards of electronic service

The time taken for the home page and all other pages is ready for use up to a maximum of 5 seconds
The lead time for the home page on the portal to be ready is between 3 and 5 seconds
Readiness ratio 99.95%
Malfunctions that may occur in the year are 5.49 hours
Malfunctions that may occur in the month are 30.42 minutes



3. Customer responsibilities

Since the Ministry of Human Resources and Social Development portal is committed to providing the best possible services to its clients, there are a number of responsibilities that these customers bear in order to ensure that the interest reaches them according to what the portal management has drawn, and here are some details about the customers ’responsibilities towards the portal:

Use and disclaimer.
Privacy and confidentiality of information.

Portal users should check these pages and abide by what they contain.


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